Support

For any question or problem with Omni Tracker, email support@omnitracker.app. If you can, write from the email address you sign in with, and tell us which device you use (iOS, Mac, Android, Windows or the web) and where in the app the problem happens.

Signing in and verifying your account

• Sign in with your email and password, or with a 6-digit code we email you, which is valid for 10 minutes. Where available, you can also continue with Apple or Google.
• To use the app, verify your email with a code; on Android, Windows and the web, also connect Telegram or WhatsApp (optional in the iOS and Mac apps). If a code does not arrive, check your spam folder and request a new one after a moment.
• Passwords cannot be reset in the app yet; if you cannot sign in, email us from your account's email address.

Pro subscription

• Every new account has a 7-day free trial of the whole app, with 3 AI analyses. When it ends without a subscription, the app shows Your subscription is not paid with the ways to subscribe on your device; your data is kept, and paying unlocks the app at once. If you paid and the app is still locked, tap Check my subscription on that page.
• A subscription bought in the App Store or Google Play is managed and cancelled in that store's subscription settings; removing the app or deleting your account does not cancel it.
• On a new device, sign in to the same account and tap Restore purchases on the app's Pro screen to bring it back.
• A subscription bought on our website or in the Windows app is managed in the web app or the Windows app: cancel a PayPal subscription there or in your PayPal account; a one-time PayPal or card payment, and a crypto payment (on our website only), do not renew. Payments on our website and in the Windows app are final and are not refunded, except where the law requires it, because every account can try the whole app free for 7 days first; the details are in the Terms of Use.

Deleting your account

In the app, go to Settings → Account → Delete account; the app asks you to type the word DELETE to confirm. How to do it without the app, and what is removed: Delete your account.